Refund Policy
Effective Date: October 2023
Last Updated: March 30, 2024
At Seorak Business Solutions & Support Services, we aim to ensure every client receives the assistance and clarity they expect when working with us.
If you are not satisfied with your service, or if your order was not completed as described, you may request a refund under the conditions below.
1. Eligibility for Refund
Refunds are available within 30 days of the purchase date, provided that:
The service has not been completed or used.
No deliverables (reports, setup, or documentation) were finalized and provided.
The client submits a written refund request to our support team within this period.
Requests submitted after 30 days will no longer qualify for a refund.
2. Non-Refundable Cases
Refunds are not applicable if:
The service or consultation has already been completed or accessed.
The project was paused or canceled by the client after partial work.
A refund was requested after results or deliverables were sent.
In specific circumstances, Seorak may offer partial refunds or service credit as an alternative solution.
3. How to Request a Refund
To initiate a refund, please contact our support department at:
📩 admin@seorak.shop
Include the following details:
Full name and email used for the purchase
Order reference number (invoice code)
A brief explanation of the reason for the refund
Our compliance team will review each request and respond within 3–5 business days.
4. Processing Time
Once approved, refunds are processed through the original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your account.
5. Dispute Handling
In case of any chargeback or dispute filed through a payment provider, Seorak reserves the right to submit proof of delivery and compliance records.
We recommend contacting us first — our team resolves 99% of refund-related cases quickly and fairly.
6. Contact Information
For all refund-related matters, contact:
📧 admin@seorak.shop
📍 Seorak – Business Solutions & Support Services
🌐 https://seorak.shop
Note:
All refund requests are handled according to Seorak’s internal policy and the applicable rules of our payment providers.
Submitting a request does not guarantee approval but ensures fair review and transparent communication.